bdromi's Privacy Policy
How your personal information is collected, stored, and kept secure — every piece of your data is completely safe on the bdromi platform.
Introduction and Commitment
bdromi is a safe and reliable online gaming platform in Bangladesh. We are highly conscious of and committed to protecting our users' privacy. This privacy policy describes what information we collect when you use bdromi's website or services, how we use it, and what measures we take to keep your information secure.
This privacy policy applies to all services on the bdromi platform, including sports betting, casino games, slots, and other online gaming sections. By using our services, you agree to the terms of this privacy policy.
If this policy changes, we will update it on the website and notify users where applicable. We recommend checking this page regularly.
What Information We Collect
bdromi collects various types of information from different sources. This information is used to improve our services and provide you with the best gaming experience.
2.1 Information You Provide Directly
Information you provide directly during registration or while using our services:
- Full name and date of birth (for age verification — only for those aged 21 or above)
- Mobile number and email address (for communication)
- Bank account or mobile banking details (bKash, Nagad, Rocket, Upay — for transactions)
- National ID card or passport number (for identity verification)
- Residential address
2.2 Automatically Collected Information
When you use our platform, some information is collected automatically:
- IP address and device information
- Browser type and version
- Browsing history on the website and gaming activity
- Login and logout time and date
- Information obtained from cookies and similar technologies
- Gaming and betting history
2.3 Information Received from Third Parties
In some cases we may collect information from third parties, such as identity verification agencies, payment processors, and fraud prevention service providers.
Purpose of Using Information
bdromi uses collected information only for specific and legitimate purposes. We do not use your information for any inappropriate or unnecessary purpose.
Identity Verification
Information is used to confirm your identity and age when opening an account. Only those aged 21 or above may open an account on our platform.
Transaction Processing
Payment information is used to securely complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer.
Customer Support
Your account information is used to resolve your issues quickly through 24/7 Bengali live chat support.
Security and Fraud Prevention
Information is monitored as part of security measures to protect your account from unauthorized access and fraud.
Other purposes for which information is used include:
- Improving platform performance and user experience
- Complying with applicable laws and regulations
- Monitoring gaming behavior to ensure responsible gaming
- Detecting and preventing fraudulent activity
Cookies and Tracking Technology
bdromi's website uses cookies and similar technologies to make your browsing experience easier and more personalized.
4.1 What Are Cookies?
Cookies are small text files stored in your browser. They help our website remember your preferences and maintain login sessions.
4.2 Types of Cookies We Use
- Essential Cookies: Required to operate the platform's basic functions
- Functionality Cookies: For saving your preferences and settings
- Analytics Cookies: For analyzing and improving website usage
- Security Cookies: For fraud detection and account protection
You can control cookies by changing your browser settings. However, disabling some cookies may cause certain platform functions to not work properly.
Data Security Measures
bdromi gives the highest priority to protecting your personal information. We use industry-standard technology and practices to safeguard your privacy.
SSL Encryption
SSL/TLS encryption is used for all data transfers
Firewall Protection
An advanced firewall system prevents unauthorized access
Two-Factor Authentication
Two-factor authentication is available for added security
Secure Storage
Data stored on servers is kept in encrypted form
Regular Audits
Security measures are regularly reviewed and updated
Immediate Response
Swift action is taken in the event of a security breach
Data Sharing and Disclosure
bdromi never sells your personal information to third parties. However, information may be shared in the following limited circumstances:
6.1 Service Providers
We have certain trusted service partners who assist in operating the platform — such as payment processors (bKash, Nagad, Rocket, Upay), identity verification agencies, and technology support providers. Only the necessary information is shared with these partners, and they operate under strict confidentiality agreements.
6.2 Legal Obligations
In cases involving court orders, government directives, or legal requirements, bdromi may be required to provide information to authorities.
6.3 Fraud Prevention
Information may be shared with relevant authorities for the purpose of detecting and preventing money laundering, fraud, or other illegal activity.
Outside of the circumstances above, we will not disclose any of your personal information to third parties without your consent.
Your Rights and Controls
As a user of the bdromi platform, you have several important rights over your own information. We respect these rights and help you exercise them.
- Right to Access: You may request to view the information we hold about you at any time.
- Right to Correction: If any of your information is incorrect, you may request that it be corrected.
- Right to Deletion: Where there is no legal obligation to retain it, you may request that your information be deleted by closing your account.
- Right to Restrict Processing: In certain circumstances, you may limit the processing of your information.
- Right to Opt Out of Marketing: You may opt out of promotional communications at any time.
- Right to Data Portability: You may request your information in a standard format.
To exercise these rights, please contact our support team. We will respond to your request as quickly as possible.
Data Retention Period
bdromi retains your information only for as long as it is necessary or legally required.
- While Your Account Is Active: All information for active accounts is retained.
- After Account Closure: Financial and transaction-related information is retained for a specified period in accordance with applicable law.
- Log Data: Security-related logs are automatically deleted after a specified period.
- Dispute Resolution: Where there is an ongoing dispute or legal process, the relevant information is retained until it is resolved.
Protection of Minors
bdromi strictly does not provide services to persons under the age of 21. Our platform is only for those aged 21 or above.
- Age verification is mandatory during the registration process
- Information about minors is not knowingly collected or stored
- If a minor's account is identified, it is immediately closed and the information is deleted
- If parents suspect their child is using our platform, they are requested to contact us immediately
Gaming is for those aged 21 or above only — for entertainment purposes only, responsibly.
Policy Changes and Updates
bdromi may update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date at the top of the page will change.
For significant changes, we will endeavor to notify you via the contact details registered to your account. However, we always recommend checking this page regularly.
If you continue using bdromi's services after a revised policy is published, it will be assumed that you have accepted the new policy.
Privacy Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our support team is always ready to assist you.
For more information, visit our FAQ page and Terms and Conditions. To learn about responsible gaming, read our Responsible Gaming Guide.